1.1 Website shipping area
Leo & Lexi website checkout and direct website shipping are currently available for Australian orders only. We do not ship website orders internationally. Customers outside Australia may be directed to third-party marketplaces such as Amazon.
1.2 Free standard shipping in Australia
We offer free standard shipping on eligible Australian website orders unless stated otherwise at checkout or in a specific promotion. Free shipping applies to the initial outbound delivery for eligible Australian website orders and does not include return shipping for change-of-mind returns or 30-day trial returns.
1.3 Dispatch and delivery estimates
We aim to dispatch Australian website orders within 1–2 business days. Estimated delivery within Australia is usually 2–7 business days after dispatch, depending on location, carrier availability and delivery conditions.
Delivery timeframes are estimates only unless expressly stated as guaranteed. Delays may occur due to carrier issues, weather, peak periods, operational disruption, address issues, public holidays, natural disasters, strikes, supply chain issues, or events outside our reasonable control.
1.4 Delivery addresses
You are responsible for providing a complete and accurate delivery address. We do not ship website orders to PO boxes, parcel lockers or addresses that our carriers cannot service.
We are not responsible for delays, failed deliveries, returned parcels, or lost parcels caused by incorrect, incomplete, unsafe or outdated address information provided by you, subject to rights that cannot be excluded by law.
1.5 Tracking and carriers
We use various carriers depending on order size, location and service availability. Tracking will be provided where available. Some deliveries may require a signature or other delivery confirmation depending on the carrier, order value or delivery location.
1.6 Returned-to-sender orders
If an order is returned to us because of an incorrect address, failed delivery, refusal of delivery, failure to collect, or another customer-related reason, we may deduct reasonable original shipping, return shipping and handling costs from any refund, where permitted by law.
If you would like the order resent, additional delivery charges may apply.
1.7 Delivered but not located
If tracking shows delivered but the parcel cannot be located, please first check the delivery location, household members, neighbours, building reception, safe-drop locations and the carrier’s tracking information. Contact us promptly so we can assist with a carrier enquiry where reasonably possible.
We are not responsible for loss caused by an incorrect address, unsafe delivery location, failure to collect, or circumstances outside our reasonable control, subject to rights that cannot be excluded by law.
1.8 Delivery damage, missing parts and transit issues
Please report delivery damage, missing parts or transit issues within 3 business days of receiving the package where possible. Do not assemble the product, and keep the original packaging intact, as this helps us investigate with the carrier and assess the issue.
This reporting timeframe does not limit any rights you may have under Australian Consumer Law or other applicable laws.
