Leo & Lexi Australia Website

Last updated: 3 June 2026

1. About us

In this Privacy Policy, “Leo & Lexi”, “we”, “us” and “our” refer to Leo & Lexi and the operators of the Leo & Lexi Australia website.

Contact: support@leoandlexi.com.

Our website is intended primarily for customers in Australia, and we currently fulfil orders within Australia only. Visitors from outside Australia may still browse our website or choose to subscribe to our marketing emails.

2. Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through the Leo & Lexi Australia website and related customer communications.

If you purchase Leo & Lexi products through a third-party marketplace, such as Amazon or any other marketplace, that marketplace will collect and handle your personal information under its own privacy policy. We may only receive limited order, contact or support information where needed to assist with customer service, warranty help, replacement parts, returns, damaged item claims, fraud prevention or issue resolution.

3. What personal information we collect

The types of personal information we collect may depend on how you interact with us. This may include:

• identity and contact details, such as your name, email address, phone number, billing address and shipping address;

• order and transaction details, such as products purchased, order history, delivery details, returns, refunds, warranty support and replacement parts requests;

• payment-related information, such as payment method and payment status. We do not directly store full payment card details;

• account details, if customer accounts are enabled, such as login details and preferences;

• customer service information, such as emails, messages, photos, videos, order IDs, delivery issues, damaged item claims and support history;

• marketing preferences, such as newsletter subscriptions, consent records, unsubscribe requests and communication preferences;

• review and user-generated content, such as product reviews, ratings, photos, videos, comments and social media interactions;

• website usage information, such as IP address, device information, browser type, pages viewed, links clicked, referring pages, session activity, approximate location and cookie or pixel identifiers;

• pet-related preferences or information you choose to provide, such as cat size, cat age, product preferences or feedback about how your cat uses our products.

We generally do not seek to collect sensitive information. Please avoid sending us sensitive personal information unless it is necessary for a specific support request.

4. How we collect personal information

We may collect personal information when you:

• visit, browse or use our website;

• place an order or attempt to place an order;

• create or use a customer account, if available;

• subscribe to our emails or other communications;

• leave a review, upload a photo or video, or interact with our review features;

• contact us by email, contact form, chat, social media or other support channels;

• respond to surveys, promotions, feedback requests or customer service messages;

• interact with our ads, social media pages, marketplace listings or marketing campaigns.

We may also receive personal information from service providers and third-party platforms that help us operate our business, such as Shopify, payment processors, Afterpay, shipping carriers, email marketing tools, analytics providers, advertising platforms, review apps, fraud prevention services, customer support tools and marketplaces.

5. Why we collect, use and disclose personal information

We collect, use and disclose personal information for purposes reasonably necessary for our business, including to:

• process payments, orders, refunds and returns;

• fulfil and deliver orders within Australia;

• send order confirmations, shipping updates, delivery notices and customer service messages;

• provide customer support, warranty help, replacement parts support and damaged item assistance;

• verify order details where needed for support, fraud prevention, refunds, claims or warranty handling;

• manage customer accounts, preferences, reviews and product feedback;

• send marketing emails, abandoned cart emails and promotional communications where permitted by law and in accordance with your preferences;

• personalise website content, measure performance and understand how customers use our website;

• run analytics, advertising, retargeting, conversion measurement and social media campaigns;

• operate and improve our website and online store;

• protect our business, customers, website and systems from fraud, misuse, unauthorised access and security incidents;

• comply with legal, tax, accounting, regulatory, dispute resolution and record-keeping obligations.

6. Payments and third-party payment providers

We accept payment methods that may include card payments and  third party payment providers like Afterpay, Paypal etc. Payments are processed securely by Shopify and/or third-party payment providers. We do not directly store full payment card details.

Payment providers may collect and process personal information needed to authorise payments, verify transactions, prevent fraud, provide payment-related notices, complete instalment payment arrangements, or meet their own legal and compliance obligations. Their handling of your information may be governed by their own privacy policies and terms.

Leo & Lexi may receive limited payment-related information such as payment status, billing details, transaction confirmation, fraud indicators or refund status, where needed to process your order or provide support.

7. Delivery, carriers and order communications

We use multiple shipping carriers, fulfilment providers and delivery partners to deliver orders within Australia. We may share information such as your name, shipping address, phone number, email address, order details and delivery instructions with these providers where reasonably necessary to fulfil and deliver your order.

Leo & Lexi does not currently send SMS marketing. However, carriers, fulfilment providers or payment providers may send SMS or other transactional messages for delivery updates, payment verification, security checks or completion of a transaction.

8. Email marketing and abandoned cart emails

We may send marketing emails, product updates, offers, educational content, review requests or abandoned cart emails where you have opted in, purchased from us, or otherwise consented or where permitted by applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at support@leoandlexi.com. Even if you unsubscribe from marketing communications, we may still send transactional or service-related messages, such as order confirmations, shipping notices, support replies, warranty communications or legal notices.

9. Cookies, pixels, analytics and advertising

Our website may use cookies, pixels, tags, software development kits, analytics tools and similar technologies to operate the website, remember preferences, understand website usage, improve performance, measure advertising, personalise content, and show or measure relevant ads.

These technologies may be provided by Shopify, Google, Meta, TikTok, Pinterest, Amazon and other analytics, advertising, social media or technology platforms, including but not limited to those named in this section.

These tools may collect information such as IP address, device identifiers, browser type, pages viewed, links clicked, products viewed, cart activity, purchase events, approximate location and interactions with our ads or emails.

You can usually control cookies through your browser settings. Some website features may not work properly if cookies are disabled. Where required or appropriate, we may also provide cookie settings or consent tools on our website.

10. Reviews, photos, videos and user-generated content

If you leave a product review or upload a photo, video, rating or comment, that content may be displayed publicly on our website together with the relevant review or product page. Please only upload content you are comfortable sharing publicly and that you have the right to share.

Customer review photos and videos may be displayed publicly with the relevant review. If we wish to use customer-submitted content outside the review feature, such as in social media, advertising, email marketing, product pages or other promotional materials, we may seek permission where appropriate.

If you tag Leo & Lexi on social media, send us photos/videos, or give us permission to use your content, we may use that content in accordance with the permission you provide and any applicable platform terms.

You can contact us at support@leoandlexi.com, if you would like to discuss the removal or further use of user-generated content you have submitted.

11. Customer support, warranty help and quality checks

When you contact us for support, warranty help, replacement parts, damaged item claims, delivery issues or returns, we may collect and use the information you provide to verify the issue and help resolve it. This may include your name, contact details, order number, marketplace order ID, product details, delivery information, photos, videos and support messages.

Photos and videos shared for support may be used for customer service, quality control, product improvement, warehouse or carrier claims, fraud prevention, training, and internal record-keeping. We will not intentionally use support photos or videos in public marketing unless we have appropriate permission.

12. Third-party service providers

We may disclose personal information to trusted third-party service providers who help us operate our business. These may include:

• website, ecommerce and hosting providers, including Shopify;

• payment processors and buy-now-pay-later providers, including Afterpay and card payment processors;

• shipping carriers, fulfilment partners and delivery service providers;

• email marketing, abandoned cart, customer communication and automation providers;

• analytics, advertising, retargeting, conversion tracking and social media platforms;

• review, loyalty, referral, survey or user-generated content apps;

• customer support, helpdesk, live chat or messaging tools;

• fraud prevention, security, IT, cloud storage and website performance providers;

• accounting, tax, bookkeeping, legal, insurance and professional advisers;

• marketplaces, where necessary to support marketplace-related enquiries or issue resolution.

We may update or change our service providers from time to time. We aim to disclose only the personal information reasonably necessary for those providers to perform services for us or comply with applicable obligations.

13. Overseas disclosure and storage

Although our website is intended primarily for customers in Australia and we currently fulfil orders within Australia only, some of our service providers may store, process or access personal information outside Australia.

Personal information may be disclosed to or processed by service providers located in countries such as the United States, Canada, New Zealand, the United Kingdom, countries in the European Economic Area, or other locations where our service providers, platforms, cloud hosts, payment processors, email tools, analytics providers, advertising platforms or support tools operate.

Where we disclose personal information to overseas service providers, we take reasonable steps in the circumstances to use reputable providers and to handle personal information in accordance with this Privacy Policy and applicable privacy laws.

14. Visitors outside Australia

Our website is intended primarily for customers in Australia, and we currently fulfil orders within Australia only. Visitors from outside Australia may still browse our website or choose to subscribe to our marketing emails.

If you are located outside Australia, your personal information may be handled by us and our service providers in accordance with this Privacy Policy and applicable privacy laws. You can contact us atsupport@leoandlexi.com. if you have any questions about your personal information or wish to manage your marketing preferences.

15. How we hold and protect personal information

We may hold personal information electronically through our ecommerce platform, payment providers, email marketing tools, customer support tools, analytics platforms, cloud services, business software and other service providers.

We take reasonable administrative, technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include using reputable technology providers, access controls, account security measures, secure payment processors and internal handling procedures.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect personal information using reasonable measures appropriate to our business.

16. Data retention

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, warranty, legal, accounting, tax, fraud prevention, dispute resolution and business record-keeping purposes.

Marketing subscriber information is generally kept until you unsubscribe, withdraw consent, request deletion, or the information is no longer reasonably needed. Some information may be retained where required or permitted by law, including for legitimate business records, legal compliance, fraud prevention or dispute resolution.

When personal information is no longer reasonably needed, we will take reasonable steps to delete, de-identify or securely archive it, subject to our legal and business record-keeping obligations.

17. Access, correction and deletion requests

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable laws and any exceptions that may apply.

Please contact us at support@leoandlexi.com. We may need to verify your identity before responding to a request. In some cases, we may be unable to fulfil a request fully, for example where we need to retain information for legal, tax, accounting, fraud prevention, dispute resolution, warranty or legitimate business record-keeping purposes.

18. Your marketing choices

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at support@leoandlexi.com.

You may also be able to control advertising preferences through your browser, device settings or the relevant advertising, analytics or social media platforms. These settings are controlled by the relevant third parties, not Leo & Lexi.

19. Children’s privacy

Our website is not intended for children under 18, and we do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us at support@leoandlexi.com so we can review and take appropriate steps.

20. Links to other websites and platforms

Our website, emails or social media pages may contain links to third-party websites, platforms, marketplaces or services. We are not responsible for the privacy practices, content or security of those third parties. You should review their privacy policies before providing personal information to them.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, technology, legal obligations or privacy practices. The updated version will be posted on our website with a new “Last updated” date.

Your continued use of our website after an updated Privacy Policy is posted means you acknowledge the updated version, to the extent permitted by law.

22. Privacy complaints

If you have a concern or complaint about how we handle your personal information, please contact us first at [support at LeoandLexi dot com]. Please include enough detail for us to understand and investigate your concern.

We will aim to respond within a reasonable time. We may need to verify your identity and request further information to help us investigate. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant privacy regulator, depending on your location and the nature of your complaint.

23. Contact us

For privacy questions, access or correction requests, deletion requests, marketing preference requests or privacy complaints, please contact us at support@leoandlexi.com or using ‘Contact Us’ form on our website.